Get Unified Communications Assistance

Report a Unified Communications Issue

Use this service offering to report errors, failures or other existing Unified Communications services that are not working as intended such as:

  • no dial-tone
  • no power to phone
  • can't receive or place calls
  • calls are not forwarding 
  • calls are going to VM
  • an issue with the physical desk phone booting or displaying incorrectly
  • unable to log into Avaya Cloud
  • unable to install Avaya Cloud
  • and more

Submit a Unified Communications Request

Submit a request for Unified Communications Services including:

  • Add/Remove/Change a User
  • Special call handling (IVR/Call Queues)
  • Reset Voice Mail PIN for a multi-line or shared number
  • Additional Training and/or documentation
  • Physical Location Updates
  • and more
Please Note: PIN resets for personal or individual Voice Mail can be done in the Avaya Cloud Office App or the Avaya Web Portal using these self-service steps: Voicemail (Changing PIN)

Submit a Mobile Device Management Request

Faculty and Staff can use this service offering for managing UND cellular device plans of existing lines and general cellular device questions.

This service offering is for management of existing Mobile Devices and Service Plans only. To request a new mobile device, data plan or Technology Allowance please use this this Service: Faculty and Staff Mobile Device or Technology Allowance Request

 

 
Sign in to Avaya Cloud Office Report a Unified Communications Issue Submit a Unified Communications Request Submit a Mobile Device Management Request

Service Offerings (4)

Sign in to Avaya Cloud Office
Click the Sign In button or visit https://login.cloudoffice.avaya.com/ to start using Avaya Cloud Office online.
Report a Unified Communications Issue
Use this service offering to report errors, failures or other existing Unified Communications services that are not working as intended such as no dial-tone, no power to phone, can't receive or place calls, calls are going to VM, Unable to log into or install Avaya Cloud and more.
Submit a Unified Communications Request
Submit a request for Unified Communications Services including: Shared/Multi-line Voice mail PIN reset, Add/Remove/Change a User, special call handling (IVR/Call Queues), and more.
Mobile Device Management
Unified Communications offers faculty and staff assistance with managing cellular device plans of existing lines and general cellular device questions.