Turning on and accessing the Heads-up display in the Avaya Cloud app

The Heads-up display (HUD) places your frequently used extensions at your fingertips. In the HUD, you can create a list of extensions and easily call, text, and monitor them in one place.

Desktop and Web

Turning on the HUD in the desktop and web app

1. Click Settings in the navigation bar.
2. Click the Phone tab.
3. Under General, click the toggle to turn on the Heads-up display (HUD).

      Note: If you monitor other extensions, you can click Manage and turn on Ring when extensions I am monitoring receive incoming calls, then click Save. 

Accessing the HUD

After turning on the HUD: 

1. Click Phone in the navigation bar.
2. Click the HUD tab.

Note: Only the Extensions category is displayed by default. To set up additional categories, contact your admin or RingCentral Customer Support.

• Extensions : View user extensions.

• Conference rooms : Join or start a conference call.

• Park locations : View parked calls.

• Group call pickup: View or pick up a call from a group.

• Call queue pickup: View or pick up calls from a call queue.

Viewing the HUD in a separate window

The HUD can be popped out into a separate window and viewed independently from the app.

To pop out:

1. Click the three-dot More icon on the top right.
2. Click Pop out HUD.

To reattach:

1. Click the three-dot More icon on the top right.
2. Click Reattach HUD.